Training One-on-One: Five Easy Steps

TeamOJT Tip of the Month for December, 2004

1. Trainer and Trainee Establish a Shared Mental Model
• Develop rapport with the trainee.
• Identify the task to be learned
• Check prior skills, knowledge, and experience of the trainee.
• Encourage questions
2. Trainer Demonstrates a Task as Trainee Observes
• Preview the task - explain the purpose of the task, why the task is important, and how it relates to the entire job.
• Position the trainee to observe - to the side or slightly behind you.
• Talk through the steps of the task.
• Talk through the steps of the task while performing the task.
• Summarize what you did.
• Ask for questions.
3. Trainer Coaches Trainee During Performance of the Task
• Ask the trainee to preview the task (purpose, why important, and how it relates to the big picture). Coach when necessary.
• Ask the trainee to talk through the steps of the task. Coach when necessary.
• Ask the trainee to talk through the steps while performing the task. Coach when necessary.
• Ask the trainee to summarize the task. Coach when necessary.
• Ask for questions.
4. Trainer Observes Trainee Perform Task and Gives Feedback.
• Ask the trainee if he/she is ready to perform the task.
• Ask the trainee to state safety precautions and quality requirements (if applicable).
• Ask the trainee to preview the task.
• Ask the trainee to talk through the task.
• Ask the trainee to talk through the task while performing the task.
• Ask the trainee to assess the performance.
• Give feedback - specific, and encouraging (not critical).
5. Trainer and Trainee Debrief.
• Summarize the task.
• Ask for questions.
• Review the performance objective of the task - how well the task must be performed for the evaluation and under what conditions the task must be performed for the evaluation.
• Ask the trainee if he/she is ready to be evaluated.
• Schedule evaluation (if trainee is ready); or schedule additional practice time.
• Tell the trainee where to get help if needed.
• Tell the trainee that you will do follow-up training on the task.

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